Refund policy

Thank you for shopping with Defence Skincare

100% Money Back Guarantee 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Returns

To be eligible for a return or refund, your item must be unused and in the same condition that you received it, it must also be in the original packaging. We do not offer returns or refunds if you change your mind on an item, so please choose carefully. The only exception is if you have a skin reaction (photos will need to be provided).

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund (if applicable) will be  processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@defenceskincare.com.au and we will contact you on where to send the product/s. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.